Customer’s Agreement
In placing an order with Compact Designs Pty Ltd ABN: 51 656 245 692 on this website you acknowledge that you have read, understood and agree to be bound by the following terms and conditions.
ORDERS & DELIVERY
Should there be a problem with your order Compact Designs will contact you at the email address provided with your order. A full refund will be available.
Please allow 3 ~ 7 days for delivery. Under normal circumstances good will be shipped within the next working day.
Please note that the postage cost and delivery times are only valid within Australia. For overseas orders please contact us directly.
All orders must be paid prior to delivery. All transactions will be made in Australian Dollars.
RISK & TITLE IN GOODS
Risk and title in the goods passes to you upon delivery to your designated delivery address. Should goods fail to be delivered Compact Designs will either refund the cost of goods and postage or replace the goods free of charge.
RETURNS & REFUNDS
If you are not happy with the quality of the goods you have purchased, you should notify us within 24 hours of receipt of the goods. Contact us on 03 63919339 or e-mail us at info@compact-designs.com.au to notify us of the problem. Damaged products should be returned to us where, after examination, a full refund for the total purchase and return postage delivery value will be made.
Products can be returned to:
COMPACT DESIGNS PTY LTD PO BOX 573, Launceston, TASMANIA 7250
CREDIT CARD SECURITY
The Compact Designs Online Store supplies you with a secure session within our shopping ‘Checkout’ using the secure PayPal system. All payment information entered in the session is secure.
The following cards can be used at Compact Designs Online:
Amex, Discover, Visa, MasterCard
GST
GST is included in the advertised price of our products and in the calculated postage costs.
DISCLAIMER
We make all reasonable efforts to ensure the accuracy of the information provided on our website. We do not accept any responsibility or liability for any inaccuracies or loss to any persons acting on or refraining from action as a result of any material published on our website.
Links to third party products, websites or services are not an endorsement or a recommendation of these products or services by Compact Designs. These links are provided for your information only.
Compact Designs shall not be liable for any loss or damage howsoever caused arising out of the use or inability to use this website or our products.
TRADE MARKS
Nothing contained in the website should be construed as granting any license or right of use of any trade mark or part of any trade mark displayed on the website without the express written permission of Compact Designs
COPYRIGHT
All contents of this website, including the software, design, text and graphics are owned by, or licensed to, us and are protected by copyright under the laws of Australia and other countries. Apart from fair dealing for the purpose of personal use, private study, research, criticism or review as permitted under copyright legislation, you may not reproduce, transmit, adapt, distribute, sell, modify or publish or otherwise use any of the material on this website without our prior written consent.
Key Partners
Compact Designs works with many key partners, not only within Australia but throughout the world. Below are listed the countries and their relevant distributors, with links to their websites.
UK ~ Please email Jaguar Espresso
Italy ~ Nuova Ricambi
Germany ~ Tricambi
Sweden and the Scandavian countries ~ Adesso AB
Hong Kong ~ Glory Coffee
New Zealand ~ Bean Addicted
America ~ Nuova Ricambi
For international orders our preferred freight forwarder is Agility Logistics
Frequently Asked Questions
- How should I regularly clean and maintain my espresso machine?
- The maintenance of your espresso machine is very important to ensure it´s long life. Here are a few tips:
- After each time you have heated your milk, make sure you wipe the wand clean of milk residue. This will stop any residue building up on the wand.
- It is also very important to open the steam valve fully; this will clean out any milk residue from inside the wand and stop any bacteria buliding up contaminating the tank.
- Another tip is to regularly clean and maintain the group head. By using the group head cleaning brush whist running water through the head you will clean out any coffee residue. This helps to keep the seal smooth and supple. The specially designed “fins” on the handle of the brush will divert hot water away from your hand.
- Regular cleaning of your water tank and pipes will make sure that your espresso machine is free of contaminates and also make sure that the pipes and valves remain clear and clean. We recommend the Clean Machine range of products which are totally organic and completely safe to use on your machine. A full range is available on-line.
- Why are the used coffee grinds in the group handle sometimes too hard to knock out or too wet and sloppy?
- This is due to the grinds being to coarse or ground to fine for your machine. Perfectly ground beans should knock out easily and should come out as a solid “cake” and leave the group handle almost clean.
Privacy and Security
Contents
- Information About You
- Compact Designs Pty Ltd Transaction Processing
- Compact Designs Pty Ltd Customer Service Correspondence
- Accessing Your Personal Information
- Compact Designs Pty Ltd Chat Rooms and Forums
- Compact Designs Pty Ltd Legal Requirement
- Links to Other Sites
- Cookies And Other Tracking Methods
- Newsletter Subscription
- Security
- Amendments
Information About You.
We collect personal and Non-Personal Information Registration and Transactional Data. When you register on our Site, we may collect various kinds of Personal Information including your name, e-mail address, address, and phone number. When you make purchases from our Site, we may collect purchasing information such as product orders, shipping address(es), and credit card information.
Except as disclosed in this policy, we DO NOT sell, rent or disclose information or make it possible for other parties to contact them directly without our guests´ consent.
Compact Designs Pty Ltd Transaction Processing.
We may use your Personal Information to create a convenient and easy-to-use shopping process that includes an Online “shopping cart” that allows you to track selected products and proceed through purchase. Also we may share transactional information with entities (such as banks) as is necessary to process credit card payments or other purchasing or delivery systems.
Compact Designs Pty Ltd Customer Service Correspondence.
We may collect information that identifies you personally when you submit comments, questions or suggestions to our support department so we can respond to you efficiently.
Accessing Your Personal Information.
Compact Designs Pty Ltd respects your rights to access personal information we have collected about you at any time and make changes you deem appropriate.
Personal details can be changed at any time by contacting our service department By e-mail to info@compact-designs.com.au or by phoning us on (03) 6391 9339 during business hours. Compact Designs Pty Ltd accepts your right to opt out of any consumer research Compact Designs Pty Ltd has/is conducting at any time.
Compact Designs Pty Ltd Forums.
Our Site may have chat rooms, discussion boards, on-line forums and other interactive technologies that allow individual comments and messages to be tied to a guest´s name or e-mail address.
Be aware that any information you post in such forums is public information and Compact Designs Pty Ltd cannot control what uses third parties may make of personal information you share in such forums.
Compact Designs Pty Ltd Legal Requirement.
We may disclose personal information if required to do so by law or in the good-faith belief that such action is necessary to:
(a) conform with the law, respond to claims or comply with legal process served on Compact Designs Pty Ltd or the Site;
(b) protect and defend our rights or property, the Site, our employees, guests or the public
Links to Other Sites.
Please be aware that we provide links to third-party Web sites as a service to our guests, and that we are not responsible for the content or information collection practices of those pages.
Please note: Third party Web sites´ privacy policies may differ from those of Compact Designs Pty Ltd. We encourage you to review and understand their privacy practices before providing them with information.
Cookies And Other Tracking Methods.
We track traffic patterns throughout the URL´s (web-sites) registered to Compact Designs Pty Ltd. Compact Designs Pty Ltd may use a feature of your browser called a ´cookie´. Cookies by themselves cannot be used to find out your identity or the identities of any of our users – they only identify your computer to our servers when you visit our site.
Cookies are small pieces of information stored on your hard drive, not on our site, to help you navigate a website as easily and as quickly as possible.
Newsletter Subscription.
It is our policy to send e-mail only to consumers who give us permission to do so. In every such e-mail we will have instructions on how you may unsubscribe from the e-mail list.
Those who request information and request receipt of continuing marketing and other information from Compact Designs Pty Ltd, will occasionally receive e-mail communications to provide information which we think you will find useful/beneficial, including information about new products and services.
Security.
We use industry-standard methods to protect your personally identifiable information from access, loss, misuse, alternation or destruction by any unauthorised party. Among other techniques, we store such information on a computer behind our “firewall” in a secure location, and we restrict the number of employees internally who can access such data.
We encrypt order information, including credit card numbers, using Secure Sockets Layer (SSL) technology to ensure that our customers´ information is safe, as it is sent over the Internet to our server.
Amendments.
Amendments to this policy will be posted on this web-site and will be effective when posted.
About Compact Designs
Compact Designs was started in 2002 by Manfred and Clare Jokuszies. This venture followed many years in the cafe industry and after years of making coffee they could both see a real need for some great looking accessories for the domestic and commercial coffee market.
From the early days of packing the one and only unit in production in the spare room at home to our current premises, things have well and truly changed at Compact Designs. Other items have been intoduced to compliment the knock tube, both in colour and design. Tampers, tamper mats, group head cleaning brushes, spoons, cocoa shakers, thermometers and a wider range of knock tubes all offer the customer a full range of accessories ~ both for the domestic and commercial market.
If you are interested in purchasing any of the Compact Designs range, check out our key partner page to find a distributor near you! Or, alternatively, contact us directly and we’ll assist.